1. Current availability
Pruent is in development. No self-service purchases are currently available on this website. This policy describes the refund terms intended to apply when checkout opens. Your actual purchase terms will be shown before you pay.
2. First subscription purchase
You may request a refund within 14 days of your first subscription purchase by emailing dev@pruent.com. Include your order reference and the email used at checkout. We will review the request and issue a refund for eligible purchases. Mandatory consumer rights apply regardless of this policy.
3. Renewals and cancellation
Subscriptions renew monthly until canceled. Cancel before your next billing date to prevent a renewal charge. Cancellation normally takes effect at the end of the paid billing period; it does not automatically refund previous charges. If a renewal was unexpected, contact us promptly and we will review the circumstances. Duplicate or incorrect charges will be corrected.
4. One-time credit purchases
You may request a refund for a completely unused credit purchase within 14 days of purchase. Consumed credits are generally not refundable, except where required by law or where we confirm a billing error or service failure. Any credit expiry rules will be disclosed before purchase.
5. Service problems
If a service failure prevents delivery of what you purchased, contact us with the relevant order and request details. Depending on the issue, we may restore access, correct usage, issue replacement credits, or provide an appropriate refund. This does not limit remedies required by law.
6. How refunds are processed
Approved refunds are returned to the original payment method through the checkout provider. Your bank or payment provider determines when the funds appear. Paddle is the intended merchant of record, subject to approval. Where Paddle processes a purchase, its applicable buyer terms and refund procedures also apply. We do not charge an additional fee to request a refund.
7. Statutory rights and contact
Nothing in this policy limits any cancellation, withdrawal, refund, or other consumer right that cannot legally be excluded. For assistance, email dev@pruent.com. Never include full payment card details or passwords.